This is part of our Terms and Conditions.
Effective Date: 12.12.2025
9. Cancellation, Return and Refund
Stock Pieces – Right of Withdrawal (14-Day Cooling-Off Period)
You may cancel (withdraw) your order/contract within 14 days of receiving your pieces, without giving any reason (according to EU Consumer Rights Directive).
Procedure of return:
- Notification: To exercise this right, please notify us by email with a clear statement of your intent (and include order details).
- Return: Return the products in their original, unused and unaltered condition and packaging, without undue delay and no later than 14 days of receiving them.
You are responsible for a return and related return delivery costs, unless the item is defective or incorrectly supplied.
We recommend you to use insured return delivery, including proof of delivery, to avoid loss. - Refund: Refund (full or reduced for diminished value, whatever is applicable) will be processed within 14 days of cancellation, but we will withhold until receipt and inspection of the returned pieces. The refund will be issued using the same payment method as the original purchase.
- Diminished Value: You are liable for any diminished value resulting from handling beyond what is necessary to establish item's nature and characteristics.
If returned items show signs of use beyond this — for example, scratches, damage, missing packaging, or wear — we will reduce your refund to reflect the loss in value.
Personalised Pieces – No Right of Withdrawal
You have no statutory right to cancel (withdraw) the order/contract for personalised or bespoke/custom made pieces (according to EU Consumer Rights Directive).
However, you may cancel the order before production begins.
- Please notify us by email with a clear statement of your intent and include order details.
In such cases, we may request reimbursement for any costs already incurred.